The formula may vary from client to client depending on requirements, however, usually the following key steps are incorporated.

• Initial Exploratory Meeting
• Audit of Requirements
  • customer relationship management
  • client acquisition
  • surveys/research
  • newsletters
  • database building and enhancement
  • in-house systems integration
• Build Programme of Activities
• Project Management
• Ongoing, Client-Friendly Reporting - simple, analytical and in plain english
• Quarterly and Annual Reviews